Refund Policy

1. Introduction

At Sunday Labs, we are committed to delivering high-quality tech services across multiple sectors including Web3 blockchain, healthtech, supply chain, edtech, ecommerce, retail, banking, gaming, and fintech. We aim to ensure that our clients are completely satisfied with our services. However, if you are not satisfied, this policy outlines the terms and conditions under which refunds may be granted.

2. Eligibility for Refund

2.1 Service Satisfaction Guarantee: If you are not satisfied with the service provided, you may be eligible for a refund under the following conditions:

• The request for a refund is made within 30 days of service completion.
• The service provided did not meet the agreed-upon specifications or scope.
• There is a demonstrable issue with the service that was not addressed satisfactorily.

2.2 Service Level Agreement (SLA) Failures: If we fail to meet the agreed-upon SLAs, you may be eligible for a partial or full refund depending on the nature and extent of the failure.

2.3 Cancelled Services: If you cancel a service before its completion, you may be eligible for a partial refund based on the work completed up to the point of cancellation.

3. Conditions for Refund

3.1 Submission of Request: All refund requests must be submitted in writing via our official communication channels, including email or our website form, within 30 days of service delivery or cancellation.

3.2 Documentation: Provide detailed reasons for your refund request and any supporting documentation or evidence of the service issue.

3.3 Exclusions: Refunds will not be provided under the following conditions:

• The service was fully delivered as agreed upon.
• Changes to service scope were requested after commencement without formal agreement.
• Issues arising from third-party services or products not provided by Sunday Labs.

4. Refund Process

4.1 Review of Request: Upon receiving a refund request, we will review the details and respond within 14 business days. We may request additional information or documentation to support your claim.

4.2 Resolution: If your refund request is approved, we will process the refund within 14 business days. The refund will be issued through the original method of payment or an alternative method as agreed.

4.3 Partial Refunds: In cases where a partial refund is applicable, the amount will be calculated based on the proportion of the work completed or the impact of the service issue.

5. Non-Refundable Services and Fees

5.1 Consultation Fees: Fees paid for consultations, assessments, or initial setup services are non-refundable unless otherwise stated in the service agreement.

5.2 Third-Party Products: Services or products provided by third parties as part of our offering are subject to their own refund policies, and Sunday Labs is not responsible for these refunds.

6. Modifications to Refund Policy

Sunday Labs reserves the right to modify this refund policy at any time. Changes will be communicated via our website or direct communication channels and will be effective immediately upon posting.

7. Contact Information

For any questions or to submit a refund request, please contact us at:

• Email: [email protected]
• Phone: +1 (855) 203-6770

Addresses:

United States Office:
1111B S Governors Ave STE Devor 3991,
De Delaware 19904,
Phone: +1 (855) 203-6770

India Office:
Landmark Cyber Park, 3rd Floor,
Sector 67, Gurugram, 122101,
Phone: +1 (855) 203-6770

This policy aims to be fair and transparent, ensuring both client satisfaction and business integrity. Please ensure compliance with local laws and regulations and consider consulting a legal professional to tailor the policy further to your specific needs.